Privacy Policy
Welcome to Durham Phones. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including phone repair, buying, and selling.
Information We Collect
We may collect the following information when you interact with us:
- Full name and contact details (phone number, email address)
- Device information (make, model, IMEI number)
- Payment information (processed securely through third-party providers)
- Communication history (messages, emails, or form submissions)
- Website usage data (IP address, browser type, pages visited)
How We Use Your Information
We use the information we collect to:
- Process and complete your repair, purchase, or sale request
- Contact you with updates on your device or order status
- Provide customer support and respond to enquiries
- Improve our website and service quality
- Send promotional offers or updates (only with your consent)
- Comply with legal obligations
How We Share Your Information
Durham Phones does not sell or rent your personal information to third parties. We may share your data only in the following circumstances:
- With trusted service partners who assist in operating our business (e.g. payment processors)
- When required by law or in response to a valid legal request
- To protect the rights, property, or safety of Durham Phones or our customers
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your data is securely deleted.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have full control over your personal data. You may request access to, correction of, or deletion of the information we hold about you at any time. You may also withdraw your marketing consent or raise a complaint with a relevant data protection authority. To do so, contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: Phonerevohub@gmail.com
Phone: 919-244-4444
Address: 1052 historic CIR Morrisville NC 27560